{"id":4272,"date":"2025-11-26T02:58:24","date_gmt":"2025-11-26T02:58:24","guid":{"rendered":"https:\/\/paulsweeneyaccountant.au\/?p=4272"},"modified":"2025-11-26T03:35:58","modified_gmt":"2025-11-26T03:35:58","slug":"it-was-a-good-year-heres-why-it-can-be-better","status":"publish","type":"post","link":"https:\/\/paulsweeneyaccountant.au\/index.php\/2025\/11\/26\/it-was-a-good-year-heres-why-it-can-be-better\/","title":{"rendered":"It Was a Good Year. Here\u2019s Why It Can Be Better."},"content":{"rendered":"\n<p>This year was good. And the reason it was good wasn\u2019t luck, or improved economic conditions, or help from the government. It was the result of deliberate planning, setting specific goals, making clear decisions, and following through with implementation and review.<\/p>\n\n\n\n<p>But as I look back, I see not just what worked, but what could work even better. Honestly it has left me unsatisfied. <em>Good can be made better.<\/em> So here is how we\u2019re taking a good year and making it the foundation for our best year yet.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-d174ae7c7c1d84e6b3ab0635e7735c7e\" style=\"color:#004aad\"><strong>Why \u201cGood\u201d Happened<\/strong><\/h2>\n\n\n\n<p>Let\u2019s start with the basics. Why did this year go well? It wasn\u2019t because we stumbled into success, had a lucky break, rode the waves from favourable market conditions, or benefited from government help. It was because <em>we planned for it.<\/em><\/p>\n\n\n\n<div style=\"height:12px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">This is what made the difference:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Specific, Timebound Goals: <\/strong>We set 90-day targets. Short enough to stay focused. Long enough to make real progress.<\/li>\n\n\n\n<li><strong>Clear Actions with Owners and Due Dates:<\/strong> Every action had a name next to it and a deadline. No more \u201csomeone should do this\u201d floating around.<\/li>\n\n\n\n<li><strong>Weekly Lead Indicators:<\/strong> We tracked what would create future results, not just what happened after the fact. This meant looking at things like on-time client requests, first-pass completion rates, and how quickly clients responded to information requests.<\/li>\n\n\n\n<li><strong>Monthly Reviews:<\/strong> We didn\u2019t wait until the end of the quarter to find out what went wrong. Monthly check-ins let us correct course before small issues became big problems.<\/li>\n\n\n\n<li><strong>Systems and Billing Changes:<\/strong> We streamlined processes and changed our billing flow\u2014upfront payments and deposits reduced stalled jobs and rework.<\/li>\n\n\n\n<li><strong>Stop doing this:<\/strong> We identified a number of tasks, services and projects that we needed to stop doing &#8211; that were no longer, or never were, aligned with our specific goals.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-bb0f4daca5b2d68452ad85af985824a7\" style=\"color:#004aad\">These weren\u2019t just process tweaks. They were <em>mindset shifts.<\/em> We moved from reacting to problems to anticipating and preventing them. From hoping things would work out, to making sure they did.<\/h3>\n<\/blockquote>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-1869f75896b2fc84b8d57ba14c15c29b\" style=\"color:#004aad\"><strong>Why \u201cBetter\u201d Is Possible<\/strong><\/h2>\n\n\n\n<p>Good is not great. The reality is that even with all that progress, we hit new challenges.<\/p>\n\n\n\n<p>In our experience, our capacity doubled over the past year, and we saw transactional work increase by three to four times. Turnaround times improved noticeably, and we had fewer open jobs, with clients who were a better fit for our services. These changes made a measurable difference, allowing us to focus on what mattered most.<\/p>\n\n\n\n<p>However, transactional demand rose faster than our capacity. The downside was that we had to push back new projects to meet existing commitments. That\u2019s why this next phase is so important. It\u2019s about building on what worked and fixing what didn\u2019t.<\/p>\n\n\n\n<p>So, what does \u201cbetter\u201d look like? It\u2019s not just about working harder or squeezing more out of the same team. It\u2019s about designing capacity around demand, not the other way around. It\u2019s about making sure our systems, people, and processes are set up to handle what\u2019s coming, and not just what\u2019s already here.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-9611357bf77a8bcf8e1ee3f6ee2c9fd2\" style=\"color:#004aad\"><strong>The Three-Step Plan: From Good to Better<\/strong><\/h2>\n\n\n\n<p>Here\u2019s the plan we\u2019re using to move from a good year to a great one. It\u2019s simple, practical, and most importantly,<em> it\u2019s actionable.<\/em><\/p>\n\n\n\n<div style=\"height:12px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. Build a Capacity Model on One Page<\/strong><\/h4>\n\n\n\n<p>First, map out your demand drivers. What\u2019s causing the work to come in? Is it seasonal? Or linked to specific clients or services? Once you know what\u2019s driving demand, set capacity targets for the next quarter. This isn\u2019t just about headcount. It\u2019s about people, process, and automation.<\/p>\n\n\n\n<p>Ask yourself:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Where are the bottlenecks?<\/li>\n\n\n\n<li>What can be automated or streamlined?<\/li>\n\n\n\n<li>Do you need to upskill your team or bring in new resources?<\/li>\n<\/ul>\n\n\n\n<p>Capture all of this on a single page. If you want a template, I\u2019ve packaged our approach into a simple,  one-page plan. You can download it here:<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/paul-sweeney-accountant.kit.com\/dc5229d266\" style=\"background-color:#004aad\" target=\"_blank\" rel=\"noreferrer noopener\">Download Your One-Page Business Plan Template<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Run a 90-Day Sprint with Three Key Actions<\/strong><\/h4>\n\n\n\n<p>Next, choose the three actions that will make a measurable difference in the next 90 days. Don\u2019t try to fix everything at once. Focus on what will have the biggest impact.<\/p>\n\n\n\n<p>For each action:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assign an owner.<\/li>\n\n\n\n<li>Set a due date.<\/li>\n\n\n\n<li>Define what success looks like.<\/li>\n<\/ul>\n\n\n\n<p>This keeps everyone aligned and accountable. It also makes it easier to track progress and highlight the milestones your team reaches.<\/p>\n\n\n\n<div style=\"height:12px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. Track Weekly Lead Measures<\/strong><\/h4>\n\n\n\n<p>Finally, track the things that create future results. Don\u2019t just measure the outcomes. These are your lead measures. For us, that means things like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On-time information from clients.<\/li>\n\n\n\n<li>First-pass accuracy on deliverables.<\/li>\n\n\n\n<li>Cycle time from request to completion.<\/li>\n<\/ul>\n\n\n\n<p>Review these every week. If something\u2019s off track, adjust quickly. The goal isn\u2019t to punish missed targets. It\u2019s to learn and improve in real time.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-ff4608c9f49bdc4e0c2338819dd1d607\" style=\"color:#004aad\"><strong>Lessons Learned: What Worked, What Didn\u2019t<\/strong><\/h2>\n\n\n\n<p>Looking back, here\u2019s what improved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our capacity doubled over the past year.<\/li>\n\n\n\n<li>We saw transactional work increase by three to four times.<\/li>\n\n\n\n<li>Turnaround times improved noticeably.<\/li>\n\n\n\n<li>We had fewer open jobs and attracted clients who were a better fit for our services.<\/li>\n<\/ul>\n\n\n\n<p>These changes allowed us to focus on what mattered most.<\/p>\n\n\n\n<p><strong>As you implement your own plan, recognise and share specific achievements as they happen. <\/strong>These milestones are proof of your progress. Most importantly, give your team the clarity and tools to succeed, so you can achieve even more in the year ahead.<\/p>\n\n\n\n<p>But not everything was perfect. Transactional demand rose faster than our capacity. We had to push back new projects to meet existing commitments. That\u2019s why this next phase is so important. It\u2019s about building on what worked and fixing what didn\u2019t.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-a608f54dcf81104224dfb2eef9ea1041\" style=\"color:#004aad\"><strong>From Reflection to Action: Your One-Page Plan<\/strong><\/h2>\n\n\n\n<p>If you only do one thing this week, create a one-page plan. Here\u2019s what it should cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Where are we now?<\/strong> (Current capacity, constraints)<\/li>\n\n\n\n<li><strong>Where do we need to be in 90 days?<\/strong> (Three specific outcomes)<\/li>\n\n\n\n<li><strong>What changes first?<\/strong> (Top three actions, owners, due dates)<\/li>\n\n\n\n<li><strong>What will we measure weekly?<\/strong> (Lead indicators, not just lagging profit)<\/li>\n<\/ul>\n\n\n\n<p>You don\u2019t need a 40-page business plan. You need clarity, focus, and a way to track progress. That\u2019s what this one-page plan delivers.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/paul-sweeney-accountant.kit.com\/dc5229d266\" style=\"background-color:#004aad\" target=\"_blank\" rel=\"noreferrer noopener\">Download Your One-Page Business Plan Template<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Use it to capture your capacity model, sprint actions, and weekly lead measures in one place. Then review your progress every week.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>This week, don\u2019t just reflect\u2014act. Download the one-page plan, fill it out, and give your team the clarity and tools to succeed. If you have questions or want to share your own experiences, reply below. I read every note.<\/p>\n\n\n\n<p><em>Let\u2019s make next year not just good, but truly great.<\/em><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This year was good. And the reason it was good wasn\u2019t luck, or improved economic conditions, or help from the government. It was the result of deliberate planning, setting specific goals, making clear decisions, and following through with implementation and review. But as I look back, I see not just what worked, but what could work even better. Honestly it has left me unsatisfied. Good can be made better. So here is how we\u2019re taking a good year and making it the foundation for our best year yet. Why \u201cGood\u201d Happened Let\u2019s start with the basics. Why did this year go well? It wasn\u2019t because we stumbled into success, had a lucky break, rode the waves from favourable market conditions, or benefited from government help. It was because we planned for it. This is what made the difference: These weren\u2019t just process tweaks. They were mindset shifts. We moved from reacting to problems to anticipating and preventing them. From hoping things would work out, to making sure they did. Why \u201cBetter\u201d Is Possible Good is not great. The reality is that even with all that progress, we hit new challenges. In our experience, our capacity doubled over the past year, and we saw transactional work increase by three to four times. Turnaround times improved noticeably, and we had fewer open jobs, with clients who were a better fit for our services. These changes made a measurable difference, allowing us to focus on what mattered most. However, transactional demand rose faster than our capacity. The downside was that we had to push back new projects to meet existing commitments. That\u2019s why this next phase is so important. It\u2019s about building on what worked and fixing what didn\u2019t. So, what does \u201cbetter\u201d look like? It\u2019s not just about working harder or squeezing more out of the same team. It\u2019s about designing capacity around demand, not the other way around. It\u2019s about making sure our systems, people, and processes are set up to handle what\u2019s coming, and not just what\u2019s already here. The Three-Step Plan: From Good to Better Here\u2019s the plan we\u2019re using to move from a good year to a great one. It\u2019s simple, practical, and most importantly, it\u2019s actionable. 1. Build a Capacity Model on One Page First, map out your demand drivers. What\u2019s causing the work to come in? Is it seasonal? Or linked to specific clients or services? Once you know what\u2019s driving demand, set capacity targets for the next quarter. This isn\u2019t just about headcount. It\u2019s about people, process, and automation. Ask yourself: Capture all of this on a single page. If you want a template, I\u2019ve packaged our approach into a simple, one-page plan. You can download it here: 2. Run a 90-Day Sprint with Three Key Actions Next, choose the three actions that will make a measurable difference in the next 90 days. Don\u2019t try to fix everything at once. Focus on what will have the biggest impact. For each action: This keeps everyone aligned and accountable. It also makes it easier to track progress and highlight the milestones your team reaches. 3. Track Weekly Lead Measures Finally, track the things that create future results. Don\u2019t just measure the outcomes. These are your lead measures. For us, that means things like: Review these every week. If something\u2019s off track, adjust quickly. The goal isn\u2019t to punish missed targets. It\u2019s to learn and improve in real time. Lessons Learned: What Worked, What Didn\u2019t Looking back, here\u2019s what improved: These changes allowed us to focus on what mattered most. As you implement your own plan, recognise and share specific achievements as they happen. These milestones are proof of your progress. Most importantly, give your team the clarity and tools to succeed, so you can achieve even more in the year ahead. But not everything was perfect. Transactional demand rose faster than our capacity. We had to push back new projects to meet existing commitments. That\u2019s why this next phase is so important. It\u2019s about building on what worked and fixing what didn\u2019t. From Reflection to Action: Your One-Page Plan If you only do one thing this week, create a one-page plan. Here\u2019s what it should cover: You don\u2019t need a 40-page business plan. You need clarity, focus, and a way to track progress. That\u2019s what this one-page plan delivers. Use it to capture your capacity model, sprint actions, and weekly lead measures in one place. Then review your progress every week. This week, don\u2019t just reflect\u2014act. Download the one-page plan, fill it out, and give your team the clarity and tools to succeed. If you have questions or want to share your own experiences, reply below. I read every note. Let\u2019s make next year not just good, but truly great.<\/p>\n","protected":false},"author":2,"featured_media":4274,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-4272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-grow-your-business"],"_links":{"self":[{"href":"https:\/\/paulsweeneyaccountant.au\/index.php\/wp-json\/wp\/v2\/posts\/4272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/paulsweeneyaccountant.au\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/paulsweeneyaccountant.au\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/paulsweeneyaccountant.au\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/paulsweeneyaccountant.au\/index.php\/wp-json\/wp\/v2\/comments?post=4272"}],"version-history":[{"count":15,"href":"https:\/\/paulsweeneyaccountant.au\/index.php\/wp-json\/wp\/v2\/posts\/4272\/revisions"}],"predecessor-version":[{"id":4291,"href":"https:\/\/paulsweeneyaccountant.au\/index.php\/wp-json\/wp\/v2\/posts\/4272\/revisions\/4291"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/paulsweeneyaccountant.au\/index.php\/wp-json\/wp\/v2\/media\/4274"}],"wp:attachment":[{"href":"https:\/\/paulsweeneyaccountant.au\/index.php\/wp-json\/wp\/v2\/media?parent=4272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/paulsweeneyaccountant.au\/index.php\/wp-json\/wp\/v2\/categories?post=4272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/paulsweeneyaccountant.au\/index.php\/wp-json\/wp\/v2\/tags?post=4272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}